The Australian live performance Industry has a Ticketing Code of practice (the code)

which is administered by the peak industry body,Live Performance Australia (LPA)

Under the code, an automatic right to a refund or exchange is only possible in certain circumstances

Examples of these include if the event is :

  • Cancelled ( ticket holders will receive a full refund ) 

  • Postponed ( Ticket holders may request a refund, or choose to hold onto their tickets until new dates are confirmed) 

  • Rescheduled ( Ticket holders may elect to obtain a refund if the new date is not convenient/suitable) 

FlowCity does not provide refunds for change of mind. If a participant wishes to cancel their place, they will need to sell their place to someone else excluding their deposit. You must email to inform us of your cancellation and the information of the person you are selling your place to.