REFUNDS AND EXCHANGES

The Australian live performance Industry has a Ticketing Code of practice (the code)

which is administered by the peak industry body,Live Performance Australia (LPA)

Under the code, an automatic right to a refund or exchange is only possible in certain circumstances

Examples of these include if the event is :

  • Cancelled ( ticket holders will receive a full refund ) 

  • Postponed ( Ticket holders may request a refund, or choose to hold onto their tickets until new dates are confirmed) 

  • Rescheduled ( Ticket holders may elect to obtain a refund if the new date is not convenient/suitable) 

FlowCity does not provide refunds for change of mind. If a participant wishes to cancel their place, they will need to sell their place to someone else excluding their deposit. You must email admin@flowcityaustraliandanceconvention.com to inform us of your cancellation and the information of the person you are selling your place to.